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Privacy Policy

Illawarra Maintenance Group

Illawarra Maintenance Group respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your information when you interact with our website, advertising, and services.

Information We Collect

When you interact with our website or advertisements, we may collect:

Information you provide

  • Name
  • Email address
  • Phone number
  • Property or service details (when requesting a quote)

This typically occurs when you:

  • Submit a contact form
  • Request a quote
  • Call or email us
Our Services

Meet our team

Libero fames augue nisl porttitor nisi, quis. Id ac elit odio vitae elementum enim vitae ullamcorper suspendisse. Vivamus fringilla.
A young boy sitting on the ground wearing sunglasses
Kane Barrett
Founder & CEO
A young boy sitting on the ground wearing sunglasses
Kane Barrett
Founder & CEO
A young boy sitting on the ground wearing sunglasses
Kane Barrett
Founder & CEO
A young boy sitting on the ground wearing sunglasses
Kane Barrett
Founder & CEO

Automatically collected information

When you visit our website or engage with our ads, we may collect:
  • IP address
  • Device and browser type
  • Pages visited and time spent on site
  • Referring website or ad source
This information helps us understand how people use our website and improve performance.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and improve our marketing.
Cookies may:
  • Remember your preferences
  • Help us understand website usage
  • Assist with advertising performance
We may also use tracking technologies such as:
  • Google Ads conversion tracking
  • Google Analytics
  • Meta (Facebook/Instagram) Pixel
These tools help us:
  • Measure ad performance
  • Show relevant ads to people who have visited our site
  • Improve our services and marketing
You can disable cookies through your browser settings at any time.

How We Use Your Information

We use your information to:
  • Respond to enquiries and provide quotes
  • Deliver our services
  • Improve our website and customer experience
  • Measure and optimise advertising campaigns
  • Communicate with you about your enquiry
We do not sell or rent your personal information to third parties.

Advertising & Remarketing

Illawarra Maintenance Group may use your information for advertising purposes, including:
  • Showing ads to people who have visited our website
  • Reaching audiences with similar interests (lookalike audiences)
  • Measuring the effectiveness of our Google and social media ads
These platforms may use cookies or similar technologies to display relevant ads across the internet.

Sharing of Information

We may share limited information with trusted third parties, including:
  • Advertising platforms (Google, Meta)
  • Website and analytics providers
We only share what is necessary to operate our business and marketing effectively.
 
We may also disclose information if required by law.

Data Security

We take reasonable steps to protect your personal information from misuse, loss or unauthorised access.
  • Our website uses secure systems where appropriate (SSL)
  • We limit access to your information
However, no method of transmission over the internet is completely secure.

Email Communication

If you contact us via email, we may retain your message and contact details to respond to your enquiry and provide ongoing service.
 
Please note that email is not always a secure form of communication.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:
 
Illawarra Maintenance Group
https://imgservices.com.au/contact/

Our Testimonials

I highly recommend Mathew, the workmanship was exceptional, very professional and everything was left neat and tidy. He explained how he approached the job and found a problem with the back gutter which took longer than expected but stuck by his quote. He is an absolute professional and gentleman.

Stephen James

Matt did a great job cleaning our gutters and doing a full replacement of our gutter guards which had been installed incorrectly. He also treated the lichen on our roof and dealt with a wasp nest complementary. He was friendly, professional and really easy to deal with. We're really happy with the work he did.

Lisa Francis

I had been looking for a solution to birds gaining access to the inside of my roof from the gutters. After some messages and photos with Mathew we hashed out a solution and got a quote. Really great job done here and I would recommend Mathew if you have a similar issue with birds or leaves. He got his drone up and was able to really show me the awesome work he did.

Ethan Jones

We have just had our box gutter and gutters thoroughly cleaned by Matt. He also provided drone photos and detected a rusted hole and repaired it until we were able to call a roofer. The service was prompt and affordable. We would recommend their services.

Valerie Sherrell

I had the best experience. They are so professional, organised, honest and knowledgeable. Mathew did an incredible job with cleaning my gutters. Would definitely recommend.

Noura

Mathew was a pleasure to deal with. Great communication, super professional and we are really happy with our gutter guards. Highly recommend.

Keiran Shepherd

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